Create a new Case
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
To create a Support Center Case, please follow the steps below:
- At the top right corner, click on the Create Case button
- Fill in the required details:
-
Issue type:
- Bug Report
- General Inquiry
- Technical Support
-
Title:
- Support Text and Special Character.
-
Description:
- Support Text and Special Character.
- Support editing menu.
-
Organization UUID:
- Fill in Org UUID -> The system will return the Org Name and its Domain UUID.
- If the Org UUID is not applicable (e.g., general inquiries) -> Tick
OrgUuid Not available
.
-
Severity:
- General (least important)
- Critical
- Urgent (most important)
-
Product:
- Choose the Product(s) in the list that the case is related to.
-
Assign Member:
- Choose a member from the list that would mainly handle this case.
- If you are unsure who to assign, please assign yourself, as
unassigned
is not supported.
-
Due Date:
- All cases created in Support Center are required to have this info.
- When a case is due, the system will send a notification (to the Reporter and Assignee) to remind them.
- An email reminder will be sent daily at 9 AM SGT on the Due Date until
the case is CLOSED
orthe new Due Date is UPDATED
.
-
Related case: (Optional)
- Link the current case to other cases in case they are related.
- Optional
- Search engineer here is by case ID, title and description.
-
Issue type:
- Choose Create