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OSS/BSS Answers
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OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
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License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Contract App
- What is Contract app used for?
- Contract status flow
- Checklist: How to create a Contract?
- Create a Main-contract
- Configure Billing plan for a contract
- Create a Sub-contract
- Provision a Contract
- Extend a Contract
- Replace a Contract
- Assign an existing subscription to a Contract
- Terminate a Subscription that is tied to a Contract
Customer App
- What is Customer app used for?
- Do a search in Customer app
- Navigate to a section
- Log in your customer accounts
- Create a New Customer Account
- Edit a customer account
- Change ownership of an account
- Add members to customer account
- Update member info
- Delete or Suspend a customer account
- Manage payment matters of an account (prepaid account)
- Manage payment matters of an account (postpaid account)
- Purchase a subscription for a customer account
- Manage the active subscriptions
- Manage the expired subscriptions
- Subscription cycle and charge
- Export Subscriptions
- Manage Licenses
- Manage IP Phone
- Recover failed to renew or extend expiring subscriptions
- Can I give trial to my customer? How to do that?
- My customer asks for a refund, can I do that?
- View transactions of customer accounts
- Number activation fee
- Customer account with Demo flag
- Clear billed amount for postpaid account
- Purchase/Add-more Numbers
- Manage Release Notes
- Receive Organization Updates in Notifications tab
- Suspend or Delete an Identity
- Search for an Identity