Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
OSS/BSS Answers
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Contract App
- What is Contract app used for?
- Contract status flow
- Checklist: How to create a Contract?
- Create a Main-contract
- Configure Billing plan for a contract
- Create a Sub-contract
- Provision a Contract
- Extend a Contract
- Replace a Contract
- Assign an existing subscription to a Contract
- Terminate a Subscription that is tied to a Contract
Customer App
- What is Customer app used for?
- Do a search in Customer app
- Navigate to a section
- Log in your customer accounts
- Create a new customer account
- Edit a customer account
- Change ownership of an account
- Add members to customer account
- Update member info
- Delete - Suspend a customer account
- Manage payment matters of an account (prepaid account)
- Manage payment matters of an account (postpaid account)
- Purchase a subscription for a customer account
- Manage the active subscriptions
- Manage the expired subscriptions
- Subscription cycle and charge
- Export Subscriptions
- Manage Licenses
- Manage IP Phone
- Recover failed to renew or extend expiring subscriptions
- Can I give trial to my customer? How to do that?
- My customer asks for a refund, can I do that?
- View transactions of customer accounts
- Number activation fee
- Customer account with Demo flag
- Clear billed amount for postpaid account
- Purchase/Add-more Numbers
- Manage Release Notes
- Receive Organization Updates in Notifications tab
- Suspend - Delete an Identity
- Search for an Identity
Order App
- Grant members permissions to manage Order App
- Bundles: Create a Bundle
- Bundles: Edit a created Bundle
- Bundles: Delete a Bundle
- Bundles: Reactivate a deleted Bundle
- Order: Create an Order
- Orders: Edit an Order
- Orders: Approve an Order
- Orders: Reject an Order
- Orders: Delete an Order
- Purchase a Bundle by a Contract