Device Management tab is where you can automatically connect IP devices to your users who have IP Phone Licenses so that they can receive incoming calls and make outgoing calls on VOIP Devices.

• Provisioning system can associate multiple SIP Accounts with a single Extension.
• System allows the provisioning of multiple SIP Accounts on a single IP Phone MAC Address.
• system allows the provisioning of multiple Extensions on a single IP Phone MAC Address
• End-users can manage provisioned IP Phone devices through self-service.
  • Admin will import 1 MAC Address on the portal (Phone System)
  • 1 MAC Address can be assigned to:
    • 1 Extension with different SIP Accounts
    • Multiple Extension with different SIP Accounts

Note: One MAC Address can map maximum of 6 Extensions.

• Go to Phone System
• Change the view to System
• Select Devices Management
• Click on Import device to import MAC Address
• Select the Filter By to view the status of the MAC provisioning
  • All
  • Assigned
  • Unassigned
• Select Provision to provision the unassigned MAC addresses. There are three options available for provisioning.
  • Auto Provision
  • Bulk Provision
  • Provision Mode
    • Domain Name (FQDN)
    • Public IP Address
• Select a MAC address, or select All to include MAC addresses across all pages, and then perform one of the following actions:
  • Export
  • Reset provision counter
  • Remove IP phone
• Select three dot icon beside the provision button to perform one of the following actions:
  • Export
  • View Firewall Information

After Provision select three dot icon in front of your selected MAC address to setup basic information including:

Device settings

User can set device name and device login password here.

Basic Settings

An engine template is a base configuration file used by a provisioning server to dynamically create unique, device-specific configuration files for IP phones. When an IP phone boots, it downloads and applies this customized file, which contains its unique settings like SIP credentials and server details. There are two engine template options available for basic settings:

• Default 
• Freemarker

How to select engine template:

• Go to Phone System → System → Device Management.
• Import the MAC address of the phone(s).
• Click Provision → this uses the Default engine template by default.
• To update basic settings for a specific device:
  • Select the MAC address.
  • Click Basic Setting.
  • Choose which engine to use: Default or FreeMarker.
• The system lets you download a sample engine template (Default or FreeMarker), customize it, and reupload.

Manage Users

Assign the user to MAC Address. Maximum 6 users per MAC address can be added, once the number of users reached the limit, the system wont let you select another user.

Reset Provision Counter

This action resets counter and let the IP Phone of selected MAC address perform the Factory Reset function.

Remove IP Phone

This operation deletes the IP phone device (selected MAC address) permanently. After that, user must need to unprovision the device manually.