IP Phone Management tab is where you can automatically connect IP devices to your users who have IP Phone Licenses so that they can receive incoming calls and make outgoing calls on VOIP Devices.

• Provisioning system can associate multiple SIP Accounts with a single Extension.
• System allows the provisioning of multiple SIP Accounts on a single IP Phone MAC Address.
• system allows the provisioning of multiple Extensions on a single IP Phone MAC Address
• End-users can manage provisioned IP Phone devices through self-service.
  • Admin will import 1 MAC Address on the portal (Phone System)
  • 1 MAC Address can be assigned to:
    • 1 Extension with different SIP Accounts
    • Multiple Extension with different SIP Accounts

Note: One MAC Address can map maximum of 6 Extensions.

• Go to Phone System
• Change the view to System
• Select IP Phone Management
• Click on Import device to import MAC Address
• Select the Filter By to view the status of the MAC provisioning
• Select Provision to provision the unassigned MAC addresses. There are two options available for provisioning.
  • Auto Provision
  • Bulk Provision

After Provision select three dot icon in front of your selected MAC address to setup basic information including:

• Overview:

User can set device name and device login password here.

• Devices:

User can check or setup device information. It has two options:

• Basic settings (user can customize the template to set up the configuration)
• Advanced settings (user can set Network tome protocol including primary and secondary service time)

• User:

Assign the user to MAC Address. Maximum 6 users per MAC address can be added, once the number of users reached the limit, the system wont let you select another user.

• Reset Factory Reset Counter:

This action resets counter and let the IP Phone of selected MAC address perform the Factory Reset function.

• Remove:

This operation deletes the IP phone device (selected MAC address) permanently. After that, user must need to unprovision the device manually.

To configure it, follow the steps below:

We support zero-touch auto-provisioning for the following brands. If you are using one of those devices, please take the following steps to connect SIP with the devices.

1. Check Firewall Configuration
2. There are 2 ways to assign a device for a User:

a. Auto assignment

1. Go to Phone System > View: System
2. Go to IP Phone Management > Choose Auto provision (The system will randomly assign the devices to Users)
3. Reboot the devices > start using

 

 

Firewall Configuration

In case your site has a firewall, make sure you have allowed our IP/Port before doing auto-provision.

 

 

Step 4: IP-Phone Graphic User Interface Configurations

Sangoma

Update Yealink Firewall Details

Yealink has added new servers and requires users who use IP Phone Auto Provisioning to add new IP addresses to their firewall in order to use the service properly.

• Go to Phone System
• View - System
• Click on IP Phone Management
• Select Firewall Info
• Update Yealink Provision Server

 

2. Manual Provision

Provision UDP & TCP

Provision TLS