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Written by B3Networks Academy

Updated at June 2nd, 2023

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Table of Contents

Filter 1. Case Types 2. Assignee 3. Case Status 4. Domain Search 1. Case ID 2. Title & Description You can search a specific case by its title or description details. 3. Organization UUID

Filter

You can filter the created cases by:

  1. Case Types
  2. Assignee
  3. Case Status
  4. Domain

1. Case Types

In the Support Center, the created cases are divided into 3 categories:

  • My Cases
    • The cases that are reported by ME or assigned to ME will classify into this type.
  • Internal Cases
    • The cases that are reported by other Members within the same Organization or assigned to them will classify into this type.
  • External Cases
    • The cases that are reported and shared by B3Networks.

2. Assignee

You can find a created case by finding the Assigned Member (Assignee).

3. Case Status

The created cases will be listed under 3 Status:

  1. Open
  2. Closed
  3. All

4. Domain

You can find a created case by finding the Domain that was added when creating the case.

Search

You can search a case by:

  1. ID
  2. Title & Description
  3. Organization UUID

1. Case ID

You can search a specific case by its identity number.

2. Title & Description

You can search a specific case by its title or description details.

3. Organization UUID

You can search a specific case by the unique identity number of an Organization.

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