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Table of Contents
Filter
You can filter the created cases by:
- Case Types
- Assignee
- Case Status
- Domain
1. Case Types
In the Support Center, the created cases are divided into 3 categories:
-
My Cases
- The cases that are reported by ME or assigned to ME will classify into this type.
-
Internal Cases
- The cases that are reported by other Members within the same Organization or assigned to them will classify into this type.
-
External Cases
- The cases that are reported and shared by B3Networks.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/902cb08d-fe4a-4f7f-9cdb-09662adfca86/5c77a924-ecc6-4898-b42c-00aaace645a4.gif)
2. Assignee
You can find a created case by finding the Assigned Member (Assignee).
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/17a936c9-248e-4304-a888-ee044a475d09/ebe1b6fe-dd6f-4f21-80ed-6d88fc2d283d.gif)
3. Case Status
The created cases will be listed under 3 Status:
- Open
- Closed
- All
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/51036cf1-55d0-4117-8637-2546805af9a1/73ddf527-b250-478b-984f-8fbcb04691ce.gif)
4. Domain
You can find a created case by finding the Domain that was added when creating the case.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/d9e42455-a5c5-46e6-ac53-692e955b0775/3f59a73b-787f-4a64-a23d-26555443485a.gif)
Search
You can search a case by:
- ID
- Title & Description
- Organization UUID
1. Case ID
You can search a specific case by its identity number.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/17bad6b0-7d5e-4310-adee-caaf6d8db6c0/8208b399-3d66-466f-b6d8-b19d31ec786f.gif)
2. Title & Description
You can search a specific case by its title or description details.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/d218a9d3-3078-4797-81fc-1a466abbb215/2b70fabc-d7b6-496f-ab87-8a5671deb4cf.gif)
3. Organization UUID
You can search a specific case by the unique identity number of an Organization.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/10/20/a7c61322-7329-4880-a1d4-84f1b2760ea5/824bdb3c-6b02-4d6d-8e5f-1ba8d6fb3497.gif)