Data Compliance
Written by B3Networks Academy
Updated at August 29th, 2026
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Table of Contents
Overview
The Data Compliance application helps organizations in regulated industries monitor and demonstrate communication compliance.It provides a centralized view to check whether Call Recording is properly configured and operating across the organization.
Access Requirements
To access the Data Compliance application, the organization must have:
- Data Compliance base license
- Call Recording Compliance add-on
- User assigned with:
- Data Compliance permission
- Data Protection Officer system role
Dashboard Tab
The Dashboard tab provides compliance metrics for monitoring Call Recording status.
The dashboard includes:
- Recorded % for Calls
- Recorded % for Incoming Calls
- Recorded % for Outgoing Calls
- Incoming Call Recording Configuration %
- Outgoing Call Recording Configuration %
Metrics are calculated based on individual call legs and licenses to provide accurate compliance results.
Dashboard Features
Users can:
- View compliance performance against target values
- Check color-coded compliance status
- View additional information using tooltips
- Filter data by a 6-month time period
Report Tab
The Report tab allows users to export compliance reports.
Available reports include:
1. Call Recording File Report
Shows call legs where the expected Call Recording file is missing.
Features:
- Identifies calls without recording files
- Supports data range up to 366 days
2. User Configuration Report
- Shows users who do not have Call Recording enabled.
- This helps administrators identify configuration gaps that may impact compliance.
