Consent Management
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Table of Contents
Functions:
- Usage: Record company's internal Blacklist/ Whitelist.
- Access: by DPO and Manager
Note:
The Consent record of a company will override DNC registration.
For example, you are making a call/sending SMS to a number. Depending on its records (checking both consent and DNC), the call/SMS is allowed or blocked as below:
Consent record/ DNC registration |
NR |
DNC |
---|---|---|
NR |
Allowed |
Blocked |
Whitelist |
Allowed |
Allowed |
Blacklist |
Blocked |
Blocked |
How to use it?
Single Entry
To add a particular number to the consent list, please follow the steps below:
- Go to the Global DNC app
- Choose the Consent Management tab
- Fill in the number
- Select the appropriate categories:
- Voice
- Fax
- SMS
- Choose the appropriate status:
- Not recorded
- Blacklist
- Whitelist
- Add
Multiple Entries
To add multiple numbers to the consent list, please follow the steps below:
- Go to the Global DNC app
- Choose the Consent Management tab
- Download a CSV template
- Fill in the numbers as the template
- Upload the file
- Add
Template:
You can sync your existing consent list with other accounts. Click HERE for more information.