Create a new Case

Written by B3Networks Academy

Updated at May 29th, 2023

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To create a Support Center Case, please follow the steps below:

At the top right corner, click on the Create Case button
Fill in the required details:
1. Issue type:
  - Bug Report
  - General Inquiry
  - Technical Support
2. Title:
  - Support Text and Special Character.
3. Description:
  - Support Text and Special Character.
  - Support editing menu.
4. Organization UUID:
  - Fill in Org UUID -> The system will return the Org Name and its Domain UUID.
  - If the Org UUID is not applicable (e.g., general inquiries) -> Tick OrgUuid Not available.
5. Severity:
  - General (least important)
  - Critical
  - Urgent (most important)
6. Product:
  - Choose the Product(s) in the list that the case is related to.
7. Assign Member:
  - Choose a member from the list that would mainly handle this case.
  - If you are unsure who to assign, please assign yourself, as unassigned is not supported.
8. Due Date:
  - All cases created in Support Center are required to have this info.
  - When a case is due, the system will send a notification (to the Reporter and Assignee) to remind them.
  - An email reminder will be sent daily at 9 AM SGT on the Due Date until the case is CLOSED or the new Due Date is UPDATED.
9. Related case: (Optional)
  - Link the current case to other cases in case they are related.
  - Optional
  - Search engineer here is by case ID, title and description.
Choose Create

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