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Create a new Case

Written by B3Networks Academy

Updated at May 29th, 2023

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To create a Support Center Case, please follow the steps below:

  1. At the top right corner, click on the Create Case button
  2. Fill in the required details:
    1. Issue type:
      • Bug Report
      • General Inquiry
      • Technical Support
    2. Title:
      • Support Text and Special Character.
    3. Description:
      • Support Text and Special Character.
      • Support editing menu.
    4. Organization UUID:
      • Fill in Org UUID -> The system will return the Org Name and its Domain UUID.
      • If the Org UUID is not applicable (e.g., general inquiries) -> Tick OrgUuid Not available.
    5. Severity:
      • General (least important)
      • Critical
      • Urgent (most important)
    6. Product:
      • Choose the Product(s) in the list that the case is related to.
    7. Assign Member:
      • Choose a member from the list that would mainly handle this case.
      • If you are unsure who to assign, please assign yourself, as unassigned is not supported.
    8. Due Date:
      • All cases created in Support Center are required to have this info.
      • When a case is due, the system will send a notification (to the Reporter and Assignee) to remind them.
      • An email reminder will be sent daily at 9 AM SGT on the Due Date until the case is CLOSED or the new Due Date is UPDATED.
    9. Related case: (Optional)
      • Link the current case to other cases in case they are related.
      • Optional
      • Search engineer here is by case ID, title and description.
  3. Choose Create
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