Handle a created Case
Written by B3Networks Academy
Updated at May 29th, 2023
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Table of Contents
You can do the following actions for a create case:
- Edit and Update
- Comment
- Create related cases
- Copy link
- Close case
- Share case
- Watch
- Activity View
Edit and Update
To edit a created case:
- Click on the Pencil icon at the section that you want to edit.
- Choose:
- Save changes to update
- Cancel to discard
Comment
To comment on a created case:
- Go to the Comment section, type in your details
- Choose Comment
- Other options: Edit or Delete the Comment
Create related cases
If your case is related to others, you can link it together:
- At the top right corner, click the + icon to add related cases
- Search the ticket by Number or Name
Copy Link
At the top right corner, click on the Chain icon to copy the case link.
Close Case
Once your case is solved, you can close it by clicking the Close case button.
If you want to open the case again, click on Reopen case button.
Share Case
If you want to share a specific case to B3, you can use this feature.
- Click on the Share icon
- Confirm to share the case
Watch
If you want to follow up on a specific case, you can click on the Eye icon and then choose to Start watching.
Otherwise, you can Stop watching that case.
Note:
This option is only available for Internal Cases and External Cases.
Activity View
You can check the activities on the created case:
- Show all activity
- Show comments only
- Show history only
