Manage payment matters of an account (postpaid account)
Written by B3Networks Academy
Updated at August 28th, 2024
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Table of Contents
Go to Customer App > find the customer account > View > Payment:
1. Credits:
Note:
- Red Number = negative amount (e.g: -1)
- Green Number = positive amount (e.g: 1)
You are able to see how much they are able to use:
- Usable credits: how much the account can spend this month.
- Expecting invoice = unbilled amount: the usage amount for the current bill period = the amount that has not been billed/ invoiced yet. Depend on how you are setting up the invoice, the unbilled amount is determined differently.
| Sending out invoice | Type of invoices to be sent | Unbilled amount |
|---|---|---|
| Yes |
1. Individual invoice (subscription, add-on, service and hardware) 2. Monthly tax invoice (usage) |
- Usage charge (call, SMS, fax, number activation fee).
|
| Yes | 1 consolidated invoice a month (All transactions are composed in the monthly tax invoice) | All transactions. |
| No | No | All transactions. |
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Current balance: allthe amount the customer needs to settle, including the billed and unbilled amount.
- If the current balance is DR, it means the customer has not paid for them yet.
- If the current balance is CR, it means the customer has already overpaid.
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Current balance = Expecting Invoice + Amount Due
- Example 1: Current balance = (-1610.61) + (-0.20544) = (-1610.81544) SGD
- Example 2: Current balance = 65.98 + (-0.000009) = 65.979991 SGD
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Current balance = Expecting Invoice + Amount Due
- Credit limit: the maximum amount of money that you let the user borrow. Credit limit is applied on the unbilled amount and is reset every month for postpaid users.
- Reserved credits: are caused by an ongoing transaction. If the transaction is successful, Reserved credits will be deducted; otherwise, they will be returned to the Usable credits.
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Amount Due = billed amount: the sum of all costs they have been invoiced for, minus any payments that have been applied to those costs.
- If the amount due is DR, it means the user has not paid the invoice yet.
- Maximum Expecting invoice = Credit Limit
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Usable credits = credit limit + expecting invoice (unbilled amount) - reserved credits
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Example:
- Usable credits = 1000 + (-0.20544) - 0.01 = 999.78456 SGD
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Maximum Expecting invoice = 1000 SGD
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Example:
- If the amount due is CR, it means they have already overpaid by that amount. The overpayment can be used to pay for subsequent invoices.
- Maximum Expecting invoice = Amount Due + Credit Limit
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Usable credits = Credit limit + Amount Due (billed amount) + Expecting Invoice (unbilled amount) - Reserved credits
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Example:
- Usable credits = 100 + 65.98 + (-0.000009) - 0 = 165.979991 SGD
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Maximum Expecting invoice= 165.98 SGD
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Example:
- If the amount due is DR, it means the user has not paid the invoice yet.