Manage payment matters of an account (postpaid account)
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Go to Customer App > find the customer account > View > Payment:
1. Credits:
Note:
- Red Number = negative amount (e.g: -1)
- Green Number = positive amount (e.g: 1)
You are able to see how much they are able to use:
- Usable credits: how much the account can spend this month.
- Expecting invoice = unbilled amount: the usage amount for the current bill period = the amount that has not been billed/ invoiced yet. Depend on how you are setting up the invoice, the unbilled amount is determined differently.
Sending out invoice | Type of invoices to be sent | Unbilled amount |
---|---|---|
Yes |
1. Individual invoice (subscription, add-on, service and hardware) 2. Monthly tax invoice (usage) |
- Usage charge (call, SMS, fax, number activation fee).
|
Yes | 1 consolidated invoice a month (All transactions are composed in the monthly tax invoice) | All transactions. |
No | No | All transactions. |
-
Current balance: allthe amount the customer needs to settle, including the billed and unbilled amount.
- If the current balance is DR, it means the customer has not paid for them yet.
- If the current balance is CR, it means the customer has already overpaid.
-
Current balance = Expecting Invoice + Amount Due
- Example 1: Current balance = (-1610.61) + (-0.20544) = (-1610.81544) SGD
- Example 2: Current balance = 65.98 + (-0.000009) = 65.979991 SGD
-
Current balance = Expecting Invoice + Amount Due
- Credit limit: the maximum amount of money that you let the user borrow. Credit limit is applied on the unbilled amount and is reset every month for postpaid users.
- Reserved credits: are caused by an ongoing transaction. If the transaction is successful, Reserved credits will be deducted; otherwise, they will be returned to the Usable credits.
-
Amount Due = billed amount: the sum of all costs they have been invoiced for, minus any payments that have been applied to those costs.
- If the amount due is DR, it means the user has not paid the invoice yet.
- If the amount due is CR, it means they have already overpaid by that amount. The overpayment can be used to pay for subsequent invoices.