Manage payment matters of an account (prepaid account)
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
1. Credits:
Note:
- Red Number = negative amount (e.g: -1)
- Green Number = positive amount (e.g: 1)
You are able to:
- See how many credits the account has:
-
Usable Credits: the available amount that a customer can spend, inclusive of the credit limit
- If the usable credits are higher than the credit limit (2086.10148 > 2000), it means that the customer has not touched the credit limit yet.
- If the usable credits are less than the credit limit (91.33 < 100), it means that the customer is using the credit limit. The amount being consumed is ~ 8.67).
-
Usable credits are used for:
- Usage (call, sms, dnc)
- Subscription charge (purchase, renew, extend)
- If the usable credits are higher than the credit limit (2086.10148 > 2000), it means that the customer has not touched the credit limit yet.
- Credit limit: the maximum amount of credit a financial institution extends to a client. It can be set temporarily or permanently.
-
Balance: the amount stored in this wallet.
- Balance = Usable credits - Credit Limit
- Reserved credits are caused by an ongoing transaction. If the transaction is successful, Reserved credit will be deducted; otherwise, they will be returned to the Usable credits.
-
Usable Credits: the available amount that a customer can spend, inclusive of the credit limit