Subscription Tab

Once your order has been provisioned, you can review your subscription details under the Subscription tab.

• Go to Subscription tab
• Search for the particular SKU UUID
• Click on Subscriptions to view the Bundle Subscription you just purchased.
• You will see following detail here:
  • SKU UUID
  • SKU Name
  • Total quantity
• Users can export the subscriptions report in a csv format by clicking the Export button

Users can click on the selected SKU to be navigated to a new page that provides all the details about that specific SKU:

• Available quantity
• Status
  • Active
  • Expired
  • Suspended
  • Terminated
• Search by Subscription UUID
• Columns will have below details:
  • UUID (click to copy)
  • Auto Renewal
  • Renewal Date
  • Expiry Date

Users can click on the SKU to view information in a separate popup window to perform more actions.

Note

Users can reactivate their Suspended subscriptions within 60 days. 

 

System displays a Trial flag to differentiate between subscriptions.

 

For any failed renewal or expiring subscriptions, system displays alerts and allows the service provider admins to stay informed about subscription status of an account. 

How to recover or extend subscription

• Go to Sales Hub and select Subscription tab
• Click on Failed renewals or Expiring
• Select the subscription
• Click on Recover or Extend subscription
• Input the invoice information
• Click on Apply

Bulk Unsubscribe

Bulk Unsubscription allows users to terminate multiple subscriptions at once. Upon clicking, a bulk unsubscribe popup will appear, prompting you to reduce your total license quantity. The popup will display the following information:

• Total Licenses
• Assigned Licenses
• Available Licenses to Unsubscribe
• Number of Licenses to Unsubscribe (requires user input)
• Add a Remark to help record reasons behind these terminations
• Click Unsubscribe to proceed

• When the Bulk Unsubscribe process is started, user will see a progress bar to notify that you have a project in process. 
• When bulk unsubscription process is completed, system will display a notification.

Bulk Unsubscription for Non-license Subscription

To bulk unsubscribe non-license subscriptions (e.g. hardware, service, connector subscription license), follow the steps below:

• Go to Sales Hub and select an organization.
• Select Subscription tab.
• Select a non-license subscription.
• Click on Bulk unsubscribe (Eg. SKU = service type - CPaaS tender).
• Upload the unsubscribe list, then Click on Unsubscribe.

Bulk Unsubscribe Report

Users can view and download the Bulk Unsubscribe Report in a csv format

Report: 

Column Description: