Order
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
How to Create & Complete Order
To create an Order for your customers:
- Go to Sales Hub
- Search for the organization in the Search bar by Org Name or Org UUID
- Click on Create Order
- Choose the desired products (Selected products will appear below)
- Set up quantity for the SKUs
- Select numbers if any
- Choose the Sale model*
- Add Billing Date (Can be selected up to 30 days)
- Upload Order Form** (used for keeping track of customer data)
- Click on Save & Provision. Status will be shown as Provisioning
- Status will change from Provisioning to Completed OR Failed. For Failed order, reason will be displayed.
Note:
*If a sale model is not available, UI will not show any option for Sale Models
**Order Form can only be changed if the order hasn’t been saved. Once you Save the order and click on that particular order again, Order Form cannot be changed/removed. However, you can upload another form, if needed.