Clear billed amount for postpaid account

Updated at June 2nd, 2023

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Table of Contents

For partners using our billing system For partners not using our billing system 1. Add new payment 2. Assign the payment to a customer account

For partners using our billing system

By default, the system will automatically add payments for the awaiting-payment invoices that enable auto-allocation. However, for those invoices that disable this feature, you will have to manually assign payments to them in order to mark them as paid and clear debt for your customer account.

Check this link to know how to assign payment to an awaiting-payment invoice

For partners not using our billing system

If you do not use our billing system (no Invoice app enabled), in order to clear the billed amount for your customer account, please follow the steps below:

1. Add new payment

In order to add a new payment, please follow the step below:

Go to the Finance app
Choose Payment tab
Click + New Payment
Fill in the necessary information:
- Customer name
- Amount
- Received date
- Payment information
  - Method
  - Reference
- Invoice #
- Remark
Create

2. Assign the payment to a customer account

In order to allocate a payment, please follow the step below:

Select the added payment
Click the Eye icon
Choose the Pencil icon at Assigned Organization
Search the organization
Select the invoices
Click Assign & Allocate
Once done, you can go to the Customer app to check if the billed amount is cleared.

clear payment postpaid bill

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