Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • OSS/BSS Answers
  • Finance App

Organization Management: Update payment mode (Prepaid - Postpaid)

Written by B3Networks Academy

Updated at June 2nd, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Call Rules & Holidays Members & Teams Numbers Tab Billing & Invoices Organization Connect CPaaS - DNC Security Policy Security Groups Security Events Tab
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Tips: Instruction Note:

Our system supports 2 Payment modes:

  • Prepaid
  • Postpaid
 
Prepaid
Postpaid
Definition The scheme in which the customers buy credit in advance before availing services The scheme in which the customers are billed at the end of the month for the services availed by them.
Pay Upfront One time per month by the invoice(s).
Charge On a real-time basis On a monthly basis
Monthly Invoice Summarizes the charges which have occurred and been deducted. Lists the items that the customers use within the month which they need to buy.
Reasons to choose The users are willing to top up their account and pay in advance.

- Enterprise customer wants to pay only one time per month by the invoice

- You have your own billing system. 

- You are selling the package that the system does not support yet.

- You want to ensure the customer accounts to operate without issuing issue credit to them frequently.

Tips:

If you do not use system billing (Invoice app and Finance app), 

  1. You can:
    1. Set all your customers to POSTPAID 
    2. Give them a sufficient Credit limit.
      • Click HERE for the guideline on how to determine the credit limit
  2. You do not need to clear the invoices sent to your customers. Leaving all the invoices unpaid does not affect your B3 balance or usable credit.
 

Instruction

Note:

  • Although the switch can do any time as your customer requests, we suggest you do it after the monthly invoice has been generated and sent, normally within the first week of a month.
    • If you do not enable Invoice sending and feel unsure, please Contact us.
  • If you convert the account from prepaid to postpaid, you should give them some Credit limit first. Otherwise, they cannot make any transactions.
  • If you convert the account from postpaid to prepaid, you might consider removing their credit limit.
 

In order to change the Payment mode, please follow the steps below:

  1. Go to the Finance app
  2. Choose the Organization Management tab
  3. Click Convert to Postpaid (or Convert to Prepaid)
  4. Submit

Prepaid to Postpaid

 
 

Postpaid to Prepaid

 
 
organize management payment mode

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Payment Management
  • Organization Management: Configure customer Payment settings
  • Withdrawals
  • Reports - Handle aged receivables

© B3NETWORKS PTE LTD. All Rights Reserved.

Data Policy

Service Level Agreement

Expand