• This page is used for creating routing rules for your domain.
• Routing can be based on the following information:
  • Customer (Organization Name)
  • Sender Name / Sender Number
  • Destination
  • Vendor
• By default, the system checks the matching by the following column order:
  • 1. Customer > 2. Src Prefix (Sender) > 3. Dest Prefix (Destination) >4. Vendor.
  • If multiple matches are found in each column, the one with the longest explicit match is chosen. 
  • If no match is found, the SMS will go with the default routing rule.

Configure a routing rule

To create a routing rule, follow the steps below:
Click Create > Fill in the information:

1. Organization: choose a created Customer account within the Domain
2. Select Sender type:
   • Name
   • Number
3. Src Prefix:
   1. Name:
      • Matching type = EXACT (The system will look up the exact pattern)
      • Src Prefix = Pick one of the available Sender Names in the list.
   2. Number:
      • Matching type = PREFIX (The longest prefix matching criteria applies while each step is performed. At each step, if multiple matches are found, the on with the longest explicit match is chosen.)
      • Src Prefix = Input the Prefix
      • Example:
        1. Src Prefix 1: 65 
        2. Src Prefix 2: 656 
        3. Src Prefix 3: 65675
           • >> Sender ID = 656750xxxx matches Src Prefix 3
           • >> Sender ID = 6568xxxxxx matches Src Prefix 2 
           • >> Sender ID = 653xxxxxxx matches Src Prefix 1
4. Destination Prefix:
   • <*> = any destination
   • Type in any particular destination that you want
5. Vendor: choose an on-boarded vendor from the list.
6. Product: Choose a product name for billing/report purposes (e.g: Outgoing SMS)
7. SKU: Choose an SKU based on the product (chosen at step 6) for billing/report purposes (e/g: Singapore, Malaysia,...)
8. Save

• Rule 1: SMS sent by any customers with any sender IDs to any destinations will be routed to vendor A
• Rule 2: SMS sent by any customers with sender IDs starting with 65 to destinations starting with 658 will be routed to vendor B
• Rule 3: SMS sent by any customers with sender IDs starting with 65 to destinations starting with 65 will be routed to vendor C
• Rule 4: SMS sent by ABC with sender IDs starting with 6567 to the number 6598765432 will be routed to vendor B
• Rule 5: SMS sent by ABC with sender ID = 6560000000 to destinations starting with 658 will be routed to vendor D
• Rule 6: SMS sent by ABC with sender ID = ABC Dentist to any destinations will be routed to vendor B

• The system will check the matching by the following column order:
  • 1. Customer > 2. Src Prefix (Sender ID) > 3. Dest Prefix (Destination) >4. Vendor.
  • At each column, if multiple matches are found, the one with the longest explicit match is chosen.
  • If no match is found, the SMS will go with the default routing rule.