Replace a Contract
Written by B3Networks Academy
Updated at June 2nd, 2023
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
If a contract is being IN_PROGRESS and your customer wants to modify it, you can replace it with a new one.
Requirements:
- The new contract start date MUST be earlier than the current contract end date.
- All SKUs in the current contract MUST be included in the new contract.
- The quantity of each SKU of the new contract MUST be higher or equal to the quantity of provisioned SKUs.
- Example:
- Old contract: quantity limit = 7, provisioned 5
- New contract: quantity limit is >=5
- Example:
- The duration of the new contract can be different from that of the old contract.
- A canceled contract is NOT refunded. If you want to refund, please do it manually.
In order to replace a contract, please follow the steps below:
- Go to the Contract app
- View the contract that you want to change
- Select Replace Contract
- The new contract is PENDING and needs to go through the contract process again:
- After the new contract is READY and all subscriptions are moved over, the old contract is CANCELLED.
After the new contract is READY and all subscriptions are moved over, the old contract is CANCELLED.
