Delete - Suspend a customer account
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Table of Contents
Note:
In order to delete a customer account, make sure you have withdrawn all their credits/cleared all their debts. Otherwise, the account cannot be deleted.
Delete an account:
- Go to Customer app > Find your customer organization > click View
- Go to Settings >Click Delete to permanently delete the organization.
- Choose [Yes, I'm sure] to proceed. Otherwise, you may click Go back to end the process.
- The status of the organization has been changed to Suspended for deletion. You have 30 days to reactivate the account before it is permanently deleted.
- If you want to reactivate the organization, click Activate > Choose [Yes, I'm sure] to proceed.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/4137598/1718008685257-customer%2Bapp%2B-%2Bdelete%2Borg.gif)
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/4137599/1718008744718-Screenshot%2B2024-06-10%2Bat%2B1.34.20_PM.png)
Suspend an account:
- Go to Customer app > Find your customer organization > click View
- Go to Settings >Click Temporarily suspend the organization
- Choose [Yes, I'm sure] to proceed. Otherwise, you may click Go back to end the process.
- The status of the organization has been changed to Suspended
- If you want to reactivate the organization, click Activate >Choose [Yes, I'm sure] to proceed.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/15/8306da9d-8d78-4e04-915b-5003ca045678/b128398c-a072-40ce-be24-5aba311ebd54.gif)
Notes:
- A suspended account cannot be logged in and used for any services. Its remaining usable credits/debts are still stored in the account.
- Once the account is suspended, all its subscriptions will not be able to renew on the renewal date and will automatically expire after the expiry date.