Manage the expired subscriptions
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When you log in to your account and cannot find a subscription, it might have expired.
- Within 28 days since the expiry date: the subscription can be found at EXPIRED status and can be REACTIVATED
- From the 29th day, the expired subscription will be gone and CANNOT be recovered anymore.
How to reactivate an expired subscription?
Go to Subscriptions > filter by Status: Expired > click the eye icon on the subscription you want to reactivate > Reactivate
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/15/759e9f94-d88c-4361-9253-2043090493a0/99966360-5e03-4ff9-99ae-a7d73ac5c1e2.gif)
Notes:
- Make sure your customer has enough Usable credits for the subscription fee.
- The reactivated subscription will follow the origin subscription start date although the fee is deducted fully.
- Example:
- Subscription cycle is from Jan 6 to Feb 6.
- It expires on Feb 6 and is activated on Feb 23
- Subscription: one month fee
- Duration: from Feb 23 to Mar 6.
- Example: