Manage the expired subscriptions
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
When you log in to your account and cannot find a subscription, it might have expired.
- Within 28 days since the expiry date: the subscription can be found at EXPIRED status and can be REACTIVATED
- From the 29th day, the expired subscription will be gone and CANNOT be recovered anymore.
How to reactivate an expired subscription?
Go to Subscriptions > filter by Status: Expired > click the eye icon on the subscription you want to reactivate > Reactivate
Notes:
- Make sure your customer has enough Usable credits for the subscription fee.
- The reactivated subscription will follow the origin subscription start date although the fee is deducted fully.
- Example:
- Subscription cycle is from Jan 6 to Feb 6.
- It expires on Feb 6 and is activated on Feb 23
- Subscription: one month fee
- Duration: from Feb 23 to Mar 6.
- Example: