Manage Licenses
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Table of Contents
Overview
For the accounts that chose their Pricing model as License Model, there is a specific tab to help you manage your customers' configuration - the Licenses tab.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/ef260c5b-5237-4a48-b0ee-670b8dfa7a15/fdcb2bec-ad11-415e-b60c-f439328e3815.png)
Licenses - Information
You will see the following details in the Licenses - Information tab:
- Name of the License
-
Type:
-
Base licenses - There are only 4 main base licenses:
- Auto Attendant
- Call Group
- Developer
- Phone System
- Add-on licenses - There are multiple add-ons licenses to go with each base (e.g. number, mobile,..)
-
Base licenses - There are only 4 main base licenses:
- Number of the available licenses
- Number of the assigned licenses over the total
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/b93a30b3-dbbf-4dd3-b631-9e30534ca1a1/2790f6d8-150c-469a-819b-a0e3580add94.gif)
Licenses - Configuration
1. Searching
In order to search for a specific license or user extension, please try one of the below methods.
Search by License Type
One account can have multiple base licenses, you can find it by:
- Click on the License tab
- Select the Base that you are looking for
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/dc0ec284-4276-43f7-97e8-8519483931dc/315ed6a1-a3cc-4590-a05b-bf44e067d396.gif)
Search by User
If you already assigned licenses to your members and you want to change the setup, you can find that specific user:
- Click on the User tab
- Select the Member that you are looking for
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/ef779664-0b25-4967-a47e-fedee3be2fb9/06c3e24a-8c64-4cea-9d12-e9d276679f98.gif)
Search by Extension Number
This method is only applicable for the Phone System base license.
- Type the Extension Number in the searching engine.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/41939111-3896-41d6-aa9e-19231b7227e4/4b135d78-c1af-4a61-b252-7cba27883432.gif)
2. Manual Configuration
a. Manage user
Assign a License to User
- Select a particular License that you want to assign
- Click on the 3 dots icon, select Manage user
- Choose a User that you would like to assign
- Assign
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/9b3934a5-baa9-4e41-b441-41d870060b80/38fb0781-425d-495c-b7db-ba83ecbe0b9a.gif)
Unassign a License from User
- Select a particular License that you want to change
- Click on the 3 dots icon, select Manage user
- Unassign
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/5dc915ef-cb52-48be-8175-7dbd37e263b6/bc7ed18a-2e4d-4bae-8b2c-dd36a27df49f.gif)
Reassign a License to a new User
- Select a particular License that you want to assign
- Click on the 3 dots icon, select Manage user
- Choose a User that you would like to reassign
- Reassign
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/24a22239-e2f1-44f0-9a83-bd59a0f316ef/4a3a8f7e-7e3a-42b2-b7fa-a86d7c7d7d00.gif)
b. Manage addons
Assigning Addons
- Select a particular License that you want to assign
- Click on the 3 dots icon, select Manage addons
- Choose Licenses that you would like to assign
- Save
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/002453dc-46a9-47a9-a7f5-6593e198aa85/6e19a0ed-e1e1-4f30-a87c-05d160c391c6.gif)
Remove Addons
- Select a particular License that you want to change
- Click on the 3 dots icon, select Manage addons
- Choose the Trash icon beside the Licenses that you would like to remove
- Save
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/65955e0e-6c87-4cd8-b1cc-1e3adeecadca/528dcdb1-338b-4b95-b5f7-5a2012b8c4d6.gif)
3. Mass Configuration
Note:
This option is only applicable for the Phone System base license.
Configuration
In order to do it, please follow the steps below:
- Select Mass configuration
- Download sample file
- Fill in the required information properly:
- Ext key: the key of the extension.
- Number: the number (DID) assigned to the extension.
- User: the user to assign the extension and add-ons to.
-
Addon license:
- The features that a user can use.
- Insert more columns if the user is assigned to more than 2 features.
- Use the codes below for the Addon License column.
- Upload the file
- Configure
Addon License | Addon License Code |
---|---|
Call Recording | call_recording |
Desktop | device_desktop_app |
DNC | license_dnc_checking_enabled |
IP Phone | device_ip_phone |
Mobile | device_mobile_app |
Web Phone | device_web_rtc |
Number | license_number |
Team Chat | team_chat |
Unlimited Call Recording Storage | license_call_recording_unlimited_enabled |
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/88a4d1c5-f84a-4607-97c1-e87a22521afa/9fb35549-47ed-4295-988b-f4340463c4b9.gif)
Sample
Ext Key |
Number |
User |
Addon license 1 |
Addon license 2 |
Addon license 3 |
Addon license 4 |
---|---|---|---|---|---|---|
101 |
6567891230 |
John |
device_ip_phone |
device_mobile_app |
license_dnc_checking_enabled |
call_recording |
102 |
6567891231 |
Alice |
device_ip_phone |
device_mobile_app |
license_dnc_checking_enabled |
call_recording |
104 |
6567891232 |
Lucie |
device_ip_phone |
device_desktop_app |
call_recording |
|
109 |
6567891233 |
Hallie |
device_ip_phone |
device_desktop_app |
call_recording |
Terminate Licenses
In case you would like to terminate some unused licenses, please follow the steps below:
- Go to the Licenses - Configuration tab, select the license that you want to terminate
- Copy the UUID of the license:
- Base: The UUID will show directly on the main page
-
Addons:
- Click on the 3 dots icon, choose Manage addons
- Select the addon you want to terminate
- Copy its UUID
- Go to the Subscription tab, search with that UUID
- Click on the Eye icon, choose to Terminate
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/26/c0f1089b-85ab-4ea3-b308-8def075e158c/fadf0e89-cc6a-492e-bd31-7a81dbfd3d65.gif)