Wallet
Written by B3Networks Academy
Updated at October 31st, 2026
-
OSS/BSS Answers
Access Control Security Hub Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub Finance Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Omni-Channel Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App Campaign App Data Compliance
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Use Finance Hub > Wallet to review a customer’s credits and payment information.
Open an organization’s wallet
- Open Finance Hub and select Wallet.
- Search for the customer organization by its ID, name or number.
- Select the matching organization.
Review the displayed Usable credits, Current balance, Reserved credits, Amount due and Credit limit.
Configure a customer credit limit
Make financial changes only when your organization authorizes you to do so.
- In the selected customer’s wallet, select Configure under Credit Limit.
- Enter the new credit limit.
- For a temporary increase, enable Temporary increase and enter the number of days.
- Select Save.
Find domain payment defaults
Domain defaults are managed in Finance Hub > Configurations > Payment & credit. These defaults apply to newly created customers and can be overridden for an individual customer. They are separate from a selected customer’s credit limit.
View an external customer’s wallet
On domains that support external customers, one search finds organizations and external customers. Search by organization name or ID, or by customer name or contact. Up to 10 matches are shown, labelled Organization or External. Select the result labelled External.
Domains that do not support external customers continue to show organization wallets.
Review the balance details and use Configure under Credit Limit to change the credit limit, with an optional temporary increase.
Auto Top-up, Subscription Renewal, stored credit cards, Favorites and Config default payment are not available for external customers.
Favorite organizations
Select the star beside an organization’s name to add it to your favorites. Use Favorites to return to the organizations you have saved.
Organization billing options
For customer organizations, the wallet can also show expected invoice information, payment scheme and automatic top-up settings, depending on the customer’s configuration. These organization options do not establish availability for an external customer.