IP Phone Service Report
Written by B3Networks Academy
Updated at March 16th, 2026
-
OSS/BSS Answers
Access Control Security Hub Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub Finance Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Omni-Channel Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App Campaign App
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
To provide better visibility into SIP registration health and device status, the IP Phone Service Report is now available in the Support Hub. This report enables you to proactively monitor SIP accounts, identify the root causes of registration failures, and get a clear view of a device's online or offline status.
Follow these steps to generate and view the report:
- Navigate to the Support Hub.
- Select the IP Phone Service Report tab.
- In the search bar, enter the Organization Name or OrgUUID to locate the desired organization.
-
You can refine the report using several filters to narrow down the results:
- Time Range: Select the desired date and time range for the report. Time range must not exceed the current date/time
- SIP Registration Status: Filter devices based on their registration status. The statuses are defined as follows:
| Status | Definition | Description |
|---|---|---|
| Stable | Status: Online | The device is consistently registered and online. |
| Degraded | Status Transition: Online → Offline (≤ 4 hrs) → Online | The device experienced a temporary registration disruption but came back online within 4 hours. |
| Not in Service | Status: Offline | The device is currently offline and not registered. |
-
Additional Search Filters:
- You can further refine the search results by a specific Extension or SIP Label. This allows you to quickly find the status of a single IP phone within the organization.
-
Export the Report
-
Once you have filtered the data as needed, click the Export button.
- Click Export to download for all
- Hover mouse at the row you want to download for individual data
-
Once you have filtered the data as needed, click the Export button.
- The report will be downloaded in a CSV or XLSX format for your records.
