Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • OSS/BSS Answers
  • Number Management

BYOI Management - Locked

Written by B3Networks Academy

Updated at June 2nd, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Billing & Invoices Organization Connect CPaaS - DNC Security Policy
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Purposes Notification This change is only applied to New locked numbers. Actions 1. Unlock 2. Delete

Purposes

A locked number is not reserved or assigned to anyone. It is a special use case of reservation in which the reserver is unidentified. 

Notification

7 days before the lock expires: 

  • Notify support:
    • Partner support
    • B3 support

After the lock expires: 

  • Notify support:
    • Partner support
    • B3 support
  • The number is released to the inventory after the locked period ends.

This change is only applied to New locked numbers.

Existing locked numbers at the time of deployment are not affected. It means they are being locked permanently until the Ops team performs any action.

 

Actions

1. Unlock

To unlock a number, please follow the steps below:

  1. Go to the Number Management app
  2. Select the Locked tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Unlock
  6. Fill in the required information:
    • Remark
  7. Unlock

2. Delete

To delete a locked number, please follow the steps below:

  1. Go to the Number Management app
  2. Select the Locked tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Delete
  6. Fill in the required information:
    • Remark
  7. Unlock
locked byoi management

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • BYOI Management - Assigned
  • BYOI Management - Available
  • BYOI Management - Reserved
  • Numbers - Reserved

If you are a Service Provider, you belong here. ♡

© B3NETWORKS

Data Policy

Service Level Agreement

Expand