A robocall is a call that is sent out by a robocall service in bulk rather than manually dialing a list of phone numbers one by one. It helps agents to reduce call activity with automated telephone solutions without having to talk directly to the customers. Quickly inform your entire contact list by recording a personalized message, logging into your robocalling portal, and setting up your workflow as you wish. 

Sending out hundreds to thousands of calls would usually take many hours, if not days, when being sent out manually—robocalling helps speed up that process and gets your message out in seconds. With the existence of robocalls, product promotion can be carried out optimally by saving costs because it can work effectively without involving humans. And has the potential to reach more customers quickly.

In order to have a robocall flow, you need to have the below CPaaS Licenses:

1. Base License:
   • Developer
2. Addon License:
   • Number 
   • Developer Concurrent Call 

1. Go to Developer Hub, choose the Dropdown bar

1. Click the Create Project button
2. Fill in the required fields:
   • Name
   • Type:
     • Voice 
   • Subscription
3. Create

In order to create a Flow, please follow the steps below:

1. Go to the Developer Hub, choose the created Project
2. Select the Programmable Flow tab
3. Click the Create Flow button
4. Edit the Flow Name (optional)
5. Choose an Event: Robocall Campaign Outgoing Call Answered
6. Configure Actions for your flow
7. Deploy

B. Create a Robocall Campaign in Communication Hub

1. Go to Communication Hub > Campaign > Create
2. Give it a name
3. At Campaign type, choose Robocall
4. Select the created flow at Step A
5. Enable/Disable the campaign run time: Your campaign will only be allowed to run within this time range
6. Create

1. At the created campaign, click View Numbers
2. Click on the arrow icon > download sample number list > fill in the list accordingly
3. Upload 

Once you finish the configuration step, your campaign status is Draft and ready to start.      
There are 2 ways to start a campaign:

Start immediately

Click the Start button to run the campaign immediately.     
The campaign status will change to In process if you choose to start Now.

 

 

Schedule

Click the Schedule to schedule start dates for the campaign.     
The campaign status will change to Scheduled if you choose to start Schedule.

 

 

Edit

• You can amend the basic information of the Campaign:
  • Name
  • Flow
  • Caller ID
  • Campaign run time

 

 

View Numbers

• Check number list
  • Upload additional numbers.

 

 

Schedule

In case you do not want your campaign to start immediately, you can schedule it for another day. Just select the exact Date and Time that you want your campaign to start, then Save.

 

 

Start

Start the campaign immediately.

 

 

Duplicate

• You can duplicate the campaign to save the setting time.
  • Required details:
    • Name
    • With or Without the Number List

 

 

Archive

You can archive unnecessary campaigns.

 

 

Edit

• You can amend the basic information of the Campaign:
  • Name
  • Flow
  • Caller ID
  • Campaign run time

 

 

View Numbers

• Check number list
  • Upload additional numbers.

 

 

Schedule

In case you do not want your campaign to start immediately, you can schedule it for another day. Just select the exact Date and Time that you want your campaign to start, then Save.

 

 

Start

Start the campaign immediately.

 

 

Duplicate

 

• You can duplicate the campaign to save the setting time.
  • Required details:
    • Name
    • With or Without the Number List

 

 

Archive

You can archive unnecessary campaigns.

 

 

Available actions

Detail Campaign

• View details of the campaign.

 

 

Duplicate

• You can duplicate the campaign to save the setting time.
  • Required details:
    • Name
    • With or Without the Number List

 

 

Archive

You can archive unnecessary campaigns.

 

 

Detail Campaign

• View details of the campaign.

 

 

Duplicate

• You can duplicate the campaign to save the setting time.
  • Required details:
    • Name
    • With or Without the Number List

 

 

Completed

Available actions

Detail Campaign

• View details of the campaign.

 

 

Report

• View call history of the campaign.

 

 

Duplicate

 

• You can duplicate the campaign to save the setting time.
  • Required details:
    • Name
    • With or Without the Number List

 

 

Archive

You can archive unnecessary campaigns.