Manage Ongoing Relationship with Channels
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Table of Contents
What is the Channel app used for?
- Channel app allows you to manage your distribution channels consisting of your partners.
- In this app:
- You are the seller.
- Your partner is the buyer.
Channel app allows you to view a list of channels (partners) that are reselling your products. For each channel, the app will show:
Channel Owner's contact information
Contact info of the channel owner: name, email, phone number
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724837321712/Screenshot%202024-08-28%20at%202.27.59%E2%80%AFPM.png)
Partner tagging
- You can manage your partner tagging for reporting purposes.
- Click on Actions button
- Select Edit tags
- You can edit the existing ones and add new tags as well
- Once done, click on Update
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724837537611/Screenshot%202024-08-28%20at%202.31.05%E2%80%AFPM.png)
Buyer Tags Limitation:
There is a limitation for Buyer Tags in order to unify all Buyer Tags in the same keys and report. Now users will not be allowed to add more than 3 Buyer Tags, which are as follows:
- CustomerRef
- BillingRef
- TypeRef
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/4341063/CCG1w6CocAPbH1H3b67mNE6-2tcCf6o_9FYORnjcrrS36Ecx5l67m4MNM8JA7Xx3TfjkZjbT2PvoFArtAOG0w-XpBacaZ7difojbPIzrERAPy6qugpkeq1dF89eSRXkyxCmophuFrjgMFAYrH0aYF4GxVws204820240828-106-2axhuv.png)
Channel's selling products
- You can remove or add new products/SKU to the available list that they can sell.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724837767737/Screenshot%202024-08-28%20at%202.35.16%E2%80%AFPM.png)
Trade balance
- The current trade balance between you and your channel, any outstanding invoices.
- The wallet between a pair of seller-buyer is required before any transactions can be made.
- A new linkage can initiate a new wallet for transaction purposes.
- Billed amount: the sum of all costs they have been invoiced for, minus any payments that have been applied to those costs.
- Unbilled amount: the usage amount for the current bill period = the amount that has not been billed/invoiced yet.
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Credit limit: the maximum amount of money that you let your channel borrow.
- Credit limit is applied on the unbilled amount and is reset every month for postpaid channels.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/4341076/Screenshot202024-08-2820at20220240828-75-giflio.png)
Credit limit
- You can set credit limit for your channel here.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724838189998/Screen%2BRecording%2B2024-08-28%2Bat%2B2.39.36%E2%80%AFPM.gif)
Payment schema
- Configure payment schema (postpaid or prepaid) for your channel.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724838269825/Screenshot%202024-08-28%20at%202.43.29%E2%80%AFPM.png)
Channel performance report
- Number of active subscriptions, subscriptions value per month, number of orders per month, etc
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724838358267/Screenshot%202024-08-28%20at%202.45.03%E2%80%AFPM.png)
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/09/a36a4ad3-89e0-4d88-a62e-8b526aeea461/3681f9a6-a34d-4fc1-8b66-c542d630c5de.png)
Transaction log
- Transaction log for auditing
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1724838768862/Screenshot%202024-08-28%20at%202.51.57%E2%80%AFPM.png)
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/4341110/Screenshot202024-08-2820at20220240828-84-yfeb76.png)