Communication Hub: Users - Activity
Written by B3Networks Academy
Updated at November 13th, 2023
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Table of Contents
This tab represents the agents' activities within the filtered period.
Agent Activities
The board will indicate the following details:
- Agent Name
- Status
- Remark of status Busy
- Start time and end time of a status
- Duration
- Update by:
- System
- Supervisor
Note:
To set up Busy Remarks, please visit this link.
There are 2 views:
- Summary
- Log
Summary details include:
- User Status
- State
- Duration - The total time that the agent sticks to this status.
- Available
- Away
- Busy
- Offline
Log details include:
- User
- Status
- Remarks - When the agent changes their Status to Busy, this reflects the Reason selected for the action.
- From
- To
- Duration - The total time that the agent sticks to this status.
- Updated by - System or Supervisor
