Set Up Call Forwarding
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Table of Contents
1. Set Forwarding Number(s)
To set up call forwarding, follow the steps below:
- Go to Direct Line subscription
- Choose Settings - Forwarding Rules
- Add a label and your real number to receive incoming calls
- Enable Incoming Caller ID
- Apply
Notes:
Incoming Caller ID:
This option will help you recognize business calls before pick-up calls.
If you do not tick Display the Direct Line number for incoming caller ID, actual caller numbers will be shown as caller ID.
Maximum forwarding numbers:
You can add a maximum of 6 numbers to receive calls of a Direct Line.
Any of them who pick up the call first will get the call and the rest will stop ringing.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/12/d29db98a-3f96-4d2e-9039-728cec12cc6b/77a56a50-8361-4882-a802-798acc62feea.gif)
2. Set Active Time
You can set the number to be active all time or inactive or active in preset office hours.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/12/3b6bb159-76f2-4fca-be1c-b332027e4788/2d6674e4-6fd4-48ed-b4b6-da84cf22c001.gif)