Create a New Channel (Support Ticket)
Written by B3Networks Academy
Updated at February 4th, 2025
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Table of Contents
Create support ticket channel
- Choose the channel type = Support ticket
- Input channel name
- Configure working hours:
- Public holiday
- Custom holiday
- Working hours
- Choose an inbox to route the ticket to that inbox during working hours.
- The form and its fields will be shown.
- Toggle the eye icon to show it on the form for customer to submit.
- Choose an inbox to route the ticket to during non-working hours.
- Select an inbox to route the ticket to on public holidays.
- Save to finish