Email

Written by B3Networks Academy

Updated at November 14th, 2024

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How to Configure: Sender Domain: OmniChannel Email:

Manage your organization's emails for outbound communication from your organization for better security and authentication.

Sender Domain: Allow verifying sender domains for secure outbound communication.

When adding a sender domain, users can optionally specify a Mailfrom domain. If not specified initially, it can't be added later.
Mailfrom domain: users only need to input Subdomain. Sender domain will automatically appear.
- Mailfrom domain = Subdomain (enter) + Sender domain (autofilled).

Omnichannel Email: Allow adding and managing sender emails for the outbound communication of the Omnichannel services.

There's a maximum limit of 10 Sender domains and 10 Omnichannel emails.

How to Configure:

Sender Domain:

Go to Manage Organization
Select Email
Click Add Sender Domain
Input Sender domain
Input subdomain for Mailfrom domain (optional)
Click Add

Click on the info icon of Pending verification
Follow the instructions to verify domains

OmniChannel Email:

After finishing verifying a Sender Domain, users can add Omnichannel emails.

Go to Manage Organization
Select Email
Click Add Omnichannel Email
Input Email
Select one verified domain
Click Add