Email Configuration

Written by B3Networks Academy

Updated at May 14th, 2025

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Table of Contents

How to Configure: Sender Domain: OmniChannel Email:

Manage your organization's emails for outbound communication from your organization for better security and authentication.

Sender Domain: Allow verifying sender domains for secure outbound communication.

When adding a sender domain, users can optionally specify a Mailfrom domain. If not specified initially, it can't be added later.
Mailfrom domain: users only need to input Subdomain. Sender domain will automatically appear.
- Mailfrom domain = Subdomain (enter) + Sender domain (autofilled).

Omnichannel Email: Allow adding and managing sender emails for the outbound communication of the Omnichannel services.

There's a maximum limit of 10 Sender domains and 10 Omnichannel emails.

How to Configure:

Sender Domain:

Go to Phone System
Select View > System
Click Omnichannel > General
Click Add under Email configuration > Sender Domain
Input Sender domain
Input subdomain for Mailfrom domain (optional)
Click Add

Click on the info icon of Pending verification
Follow the instructions to verify domains

OmniChannel Email:

After finishing verifying a Sender Domain, users can add Omnichannel emails.

Go to Phone System
Select View > System
Click Omnichannel > General
Click Add under Email configuration > Omnichannel email
Input Email
Select one verified domain
Click Add

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