MS Teams Call Queue
Written by B3Networks Academy
Updated at May 31st, 2023
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Table of Contents
Introduction:
Call queue provides a method of routing callers to people within the organization who can help with a particular issue or question.
Calls are distributed one at a time to the people in the queue (who are known as agents).
Key Features:
- Greeting message.
- Music while people are waiting on hold in a queue.
- Call routing - in First In, First Out (FIFO) order - to agents.
- Handling options for queue overflow and timeout.
Video Demonstration:
Microsoft instruction: click HERE.