Overview

The Audit System provides a comprehensive log of administrative and user actions across the organization to fulfill the following objectives:

• Security & Investigation: Keep track of user activities, authentication events, and administrative changes for auditing and incident investigation.
• Searchable Audit Trails: Provide an intuitive interface to search, filter, and inspect historical configuration changes.
• Compliance & Governance: Satisfy internal compliance audits and enterprise security verification requirements.

How to Check Audit Logs

1. In the portal, navigate to Manage Organization > Audit.
2. Use the filter bar at the top to filter by Date range, Action, Actor, or search by Affected object or Detail.
3. Review the matching audit events displayed in the table.

Data Filter Options

You can refine the audit log display using the following filter options in the top filter bar:

• Date range: Choose from quick presets (Today, Yesterday, Last 7 days, Last 30 days) or specify a Custom date range.
• Action: Filter by specific administrative actions (e.g., Login, Create Member, Manage License, Topup) or select All.
• Actor: Filter by who performed the action:
  • All: View actions from all actors.
  • System: View actions triggered automatically by backend platform processes (e.g., auto-topup).
  • Remote Support: View actions performed by authorized support staff during remote assistance.
  • Member: Search and filter by a specific member's name or email.
• Search (Affected object or Detail): Enter keywords to find events matching an affected user, extension, team, rule, or specific configuration change.

Export Audit Logs

Administrators can export the organization's audit log table directly to a CSV file for compliance reviews, security analysis, or offline recordkeeping:

1. In the portal, navigate to Manage Organization > Audit.
2. (Optional) Refine the displayed audit records using the filter options (such as Date range, Action, Actor, or Affected object or Detail).
3. Click the Export button located on the right side of the filter bar (directly above the audit log table).
4. The filtered audit records will generate and download automatically to your workstation as a CSV file.

Access Control

Access to the Audit tab in Manage Organization is restricted based on administrative roles and permissions:

• Owners and Admins (or members assigned the Organization Settings permission group) have full access to view and export organization audit logs.
• Standard Members cannot view or access the Audit tab unless explicitly granted administrative audit permissions.

Audit Tab Column Details

Retention Period

• The retention period for viewing and exporting audit logs directly in the portal is 1 year.
• If your organization requires historical audit logs older than 1 year, contact support to submit an archive data retrieval request.