Team Chat - Channel
Written by B3Networks Academy
Updated at October 21st, 2025
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Table of Contents
Overview
Channels are chat rooms:
- Users can name chat rooms based on anything, including a project, a topic, or a team. And users can make them public or private as well.
- There are 2 types of Channel:
Public channels
- Permission: Everyone in the organization can join the channel.
- Purpose: For open discussions (e.g. company-wide announcements)
- Represented Icon: A pound (#)
Private channels
- Permission: Only selected people can join.
- Purpose: For private conversations with groups of teammates (e.g. Sales, Customer Service, etc.)
- Represented Icon: A lock (🔓 )
Note
The notification for each type of channel message distinguishes whether it is a message from a private channel or public channel.
Configuration
1. Create a Channel
- Click the (+) button on the sidebar / Ctrl + K
- Click Create Channel
- Toggle on/off for private/public channel
- Fill in channel info
- Invite members
- Create channel
Note:
- Names can’t be longer than 30 characters.
- Channel name can only contain alphabets and numbers.
- Only the owner is permitted to modify the channel name and description, whether the channel is public or private.
2. Leave / Archive a Channel
- Members of a channel can leave it by viewing the channel details > Leave
- The Creator of a channel can archive it by viewing the channel details > Archive
Note
User removed from a private channel will be navigated to Discover page.
User removed from a public channel can choose to join the channel
Orphaned Channel Ownership
If User A (owner of channel Test ownership) is disabled, the channel becomes orphaned. The system will display the ex-owner’s correct status, and the remaining owner/admin in the channel can claim ownership.
3. Invite people to a Channel
Option 1:
Viewing the channel details > Add members > Choose members > Invite
Option 2:
At the chatbox, type @username to invite them to join the channel
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If users are already in the channel, typing @username will help notify them of the messages.
4. Search shared files within a Channel
View the channel details > Files > Download
5. Search messages in a Channel
- View the channel details > click on the (🔍) icon
- Enter the keywords > Search
6. Pin a Channel
- Go to a particular Channel
- Select the Star icon (☆) next to the channel name to pin the channel on the sidebar for quick searching.
7. Browse a Channel
- Click the (+) button on the sidebar / Ctrl + K
- Key in team member’s name or channel name at Search (Start with @ to search people and # to search channel only)
Note
The sidebar supports right-click actions for conversations. This is applied for direct message, channel, newsfeed.
8. Bookmark a message
Users can also chose to bookmark any message sent in a channel. To bookmark any message, click on the three dots and select “Bookmark” option from the given options. These messages can be later viewed in the “Bookmarks” tab.
Under the bookmarks tab, users can view all bookmarked messages. For any bookmarked message, it will show the option to to “Show in chat” and the user will be directed to the original location of the message in the chat history.
