Swap a new user for the existing DDI number

Updated at June 2nd, 2023

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Table of Contents

1. Add new user(s) and Assign licenses on the Microsoft 365 Admin Center 2. Create new user(s) to replace the existing user on the CPaaS Portal Note: Note: 3. Link the new MS Team account with the current DDI number 4. Generate PowerShell Script 5. Run Powershell Note:

There are cases when your agents are left and replaced by newcomers. In that cases, you can assign the existing DDI Number to the new user without purchasing extra.

In order to do so, please follow the steps below:

1. Add new user(s) and Assign licenses on the Microsoft 365 Admin Center

Visit this link for detailed instruction.

2. Create new user(s) to replace the existing user on the CPaaS Portal

a. Create new User(s):

Go to Manage Organization
Choose Members tab
Click Create
The member will receive the email with the title 'Your account has been created!' with a link to set the password.

Note:

For more detailed instruction, please visit this link.

b. Swap CPaaS user(s):

Go to Manage Organization > choose the Licenses tab
Select Phone System
Find the account that you want to change the user > click on Assigned User > Manage
Choose the new user > Reassign

Note:

When reassigning user, all of the previous application settings will remain the same.

3. Link the new MS Team account with the current DDI number

Once you finish the above steps, you can link the MS Teams account with the reassigned number.

Go to Application Settings > View System settings > Microsoft Teams
Select the DDI number that you want to link with the new user
Key in the new MS Teams account that is created on step 1

4. Generate PowerShell Script

To generate the Powershell Script:

On the Microsoft Teams tab, click on the 3 dots icon
Choose View Script
Select Copy Script

**Check the next step to know which lines are needed to copy.

5. Run Powershell

Note:

Users must be familiar with Microsoft Powershell script commands to execute the changes without affecting other commands. If unsure please approach a Microsoft certified expert.

Step 1: Open the PowerShell:

Step 2: Paste the generated Power Shell script for swapping new User(s):

You should run the following command:

Start Power Shell as Administrator (or with Administrator Privileges):
Install-Module -Name MicrosoftTeams -RequiredVersion 2.3.1
Import-Module MicrosoftTeams -RequiredVersion 2.3.1
$credential = Get-Credential
Connect-MicrosoftTeams -Credential $credential
Unassign number(s) from the leaving User:
Set-CsUser -Identity <Leaving UserID>@<DomainID> -EnterpriseVoiceEnabled $false
Set-CsUser -Identity <Leaving UserID>@<DomainID> -OnPremLineURI $null
Swap a new user for the existing DDI number:
Set-CsUser -identity "<New UserID>@<DomainID>" -EnterpriseVoiceEnabled $true -HostedVoicemail $true -OnPremlineURI tel:+<Existing DDI Number>
Grant-CsTeamsCallingPolicy -PolicyName AllowCalling -Identity "<New UserID>@<DomainID>"
Grant-CsOnlineVoiceRoutingPolicy -Identity <New UserID>@<DomainID> -PolicyName B3

ddi exchange

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Swap a new user for the existing DDI number

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1. Add new user(s) and Assign licenses on the Microsoft 365 Admin Center

2. Create new user(s) to replace the existing user on the CPaaS Portal

Note:

Note:

3. Link the new MS Team account with the current DDI number

4. Generate PowerShell Script

5. Run Powershell

Note:

Step 1: Open the PowerShell:

Step 2: Paste the generated Power Shell script for swapping new User(s):

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