Team Chat - Channel
Written by B3Networks Academy
Updated at April 9th, 2025
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Overview
Channels are chat rooms:
- Users can name chat rooms based on anything, including a project, a topic, or a team. And users can make them public or private as well.
- There are 2 types of Channel:
Public channels
- Permission: Everyone in the organization can join the channel.
- Purpose: For open discussions (e.g. company-wide announcements)
- Represented Icon: A pound (#)
Private channels
- Permission: Only selected people can join.
- Purpose: For private conversations with groups of teammates (e.g. Sales, Customer Service, etc.)
- Represented Icon: A lock (🔓 )
Configuration
1. Create a Channel
- Click the (+) button on the sidebar / Ctrl + K
- Click Create Channel
- Toggle on/off for private/public channel
- Fill in channel info
- Invite members
- Create channel
Note:
- Names can’t be longer than 30 characters.
- Channel name can only contain alphabets and numbers.
2. Leave / Archive a Channel
- Members of a channel can leave it by viewing the channel details > Leave
- The Creator of a channel can archive it by viewing the channel details > Archive
Note
User removed from a private channel will be navigated to Discover page.
User removed from a public channel can choose to join the channel
3. Invite people to a Channel
Option 1:
Viewing the channel details > Add members > Choose members > Invite
Option 2:
At the chatbox, type @username to invite them to join the channel
-
If users are already in the channel, typing @username will help notify them of the messages.
4. Search shared files within a Channel
View the channel details > Files > Download
5. Search messages in a Channel
- View the channel details > click on the (🔍) icon
- Enter the keywords > Search
6. Pin a Channel
- Go to a particular Channel
- Select the Star icon (☆) next to the channel name to pin the channel on the sidebar for quick searching.
7. Browse a Channel
- Click the (+) button on the sidebar / Ctrl + K
- Key in team member’s name or channel name at Search (Start with @ to search people and # to search channel only)
Note
The sidebar supports right-click actions for conversations. This is applied for direct message, channel, newsfeed.
