Call Recording
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Download a Call Recording File
- Go to File Explorer > Select time range
- Select All orChose a Folder or Go to Folder > Select Recording File
- Click the Download Icon
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2023/04/14/f771c5e3-1ebb-476a-a970-edd4e2c0545b/0bfaa705-d87e-4260-88d9-ef599e085548.gif)
Delete a Call Recording File
- Go to File Explorer > Select time range
- Select All orChose a Folder or Go to Folder > Select Recording File
- Click the Delete Icon
- To confirm your action, click the Delete button
- To cancel your action, click the Cancel Button
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2023/04/14/26b8ccc3-0809-4789-8fdf-750bf998b9ed/aafcf7c7-82b7-4215-9375-cadc8dc0542a.gif)
Restore a Call Recording File
- Go to File Explorer > More Action (click on the ellipsis icon) > Trash
- Chose a Folder or Go to Folder > Select Recording File
- Click on the Restore Icon
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2023/04/14/c37b2c9a-aa50-48b9-bb7d-fa0517e6fbd8/550f3735-ccb5-400b-8fa6-047c5f706bd6.gif)
Shred a Call Recording File
- Go to File Explorer > More Action (click on the ellipsis icon) > Trash
- Chose a Folder or Go to Folder > Select Recording File
- Click on the Shred Icon
- To confirm your action, type CONFIRM in the textbox and click on the Shred button
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2023/04/14/3aab7da1-ea80-4ec0-a20f-f295a12791d9/e3cb0d56-89bd-4f67-838a-970abbef00ac.gif)
Check Pending Actions
- Go to File Explorer > More Action (click on the ellipsis icon) > Job List
- Check the Pending Jobs. These will have the following details:
- Job ID
- Type (Download/Delete/Restore/Shred)
- Status (Pending/Done)
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2023/04/14/2cd065cc-6c72-4f76-ae17-238ac11a2f58/219c056f-3d3b-4eb3-a17e-52f2d0260aab.gif)
Note:
Once completed, the Job will disappear from the Pending Jobs list.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2023/04/14/1715d772-2607-4b84-b47e-95d425cf96bd/b6c3dd0f-6ab3-4e35-b79a-9e5328653e29.png)
Note:
The SLA of call recording uploading on Unified History is 24 hours.
The SLA of call recording uploading process is 1500 seconds = 25 minutes.
This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.