Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • App Model - Communication Apps Answers
  • BizPhone Desktop Application

Call Pickup

Written by B3Networks Academy

Updated at May 22nd, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Tab Billing & Invoices Organization Connect CPaaS - DNC Security Policy Security Groups Security Events Tab
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Note:

To directly pick up the call of any extension, press: Pickup prefix+ Extension key + #

  • Example:
    • The Pickup prefix is *10
    • Pick up the call that is ringing at Ext 201, press *10201#

To pick up the call of another extension in the same group (if any), press: Pickup prefix + #

  • Example:
    • The Pickup prefix is *10
    • Ext 202 & Ext 203 are in the same group
    • Ext 202 wants to pick up the call ringing at Ext 201, press *10#

Note:

  • Call Pickup is only available if your organization has a Call Group license.
  • Pickup prefix is configured in the Call Group tab on the portal by admins. 
 
receive call answer call

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Getting Started on BizPhone Desktop App
  • BizPhone Desktop App Installation
  • Make an Outgoing Call

© B3NETWORKS PTE LTD. All Rights Reserved.

Data Policy

Service Level Agreement

Expand