Connect Call Recording to Direct Line
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To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose number of concurrent calls matches the number of concurrent calls of the Direct Line, which is 2.
- For example, if you connect a Call Recording subscription to a Direct Line, that Call Recording subscription must have 2 concurrent calls.
To connect Call Recording to Direct Line, follow the steps below:
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/13/7f961688-4818-4ab3-9545-11169dc722ec/5bb2e6f1-e361-44dc-b538-b237ffac49b3.gif)