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Introduction to Channel Management

Written by B3Networks Academy

Updated at October 23rd, 2024

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Table of Contents

Prerequisites Navigation Column Description

Channel Management is used to configure the workflow of your Omni channel conversations. This tab supports to route the incoming conversation via a Channel to different Inboxes according to the customers' needs.

Prerequisites

  • Base license: Phone System
  • Addon license: Contact Center
  • Role: Owner/Admin

Navigation

  • Go to Phone System
  • Change view to System view
  • Open the drop down list of Omnichannel tab
  • Select Channel tab
  • Filter by Type
    • Live Chat
  • User can search via UUID or Name
  • Refresh button to refresh the page
  • User can click on Create button to create a new channel

Column Description

Column Name Description
UUID Channel UUID (click to copy)
Name Name of the Channel
Type Type of channel created

 

channel strategy distribution management

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