Introduction to Channel Management
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Table of Contents
Channel Management is used to configure the workflow of your Omni channel conversations. This tab supports to route the incoming conversation via a Channel to different Inboxes according to the customers' needs.
Prerequisites
- Base license: Phone System
- Addon license: Contact Center
- Role: Owner/Admin
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1721115041293/Screenshot%202024-07-16%20at%2012.29.04%E2%80%AFPM.png)
Navigation
- Go to Phone System
- Change view to System view
- Open the drop down list of Omnichannel tab
- Select Channel tab
- Filter by Type
- Live Chat
- User can search via UUID or Name
- Refresh button to refresh the page
- User can click on Create button to create a new channel
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15042/direct/1721120887132/Navigation%20to%20Channel.gif)
Column Description
Column Name | Description |
UUID | Channel UUID (click to copy) |
Name | Name of the Channel |
Type | Type of channel created |