Communication Hub: Calls - Active Calls
Written by B3Networks Academy
Updated at July 4th, 2023
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Overview
Supervisors can see all the active calls, their agents are currently working on, here.
Details of a call:
- Transaction ID
- Call type:
- Incoming calls
- Caller
- Destination
- Queue
- Current User
- Start time and Talk time
- Queued at
- Wait Duration
- Status:
- Talking
- Queueing
-
Actions:
- Barge: Join the conversation between the caller and the agent
- Monitor: Listen to the conversation between the caller and the agent
- Whisper: Talk to the agent only
- Force hangup
Note:
Outbound transactions will be shown in Call History tab.