Communication Hub: Calls - Active Calls
Written by B3Networks Academy
Updated at October 31st, 2026
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Table of Contents
Use Active calls to monitor current calls and filter the list by call state.
Open Active calls
- Open Communication Hub.
- Go to Omnichannel > Call > Active calls.
Filter by call state
- Select the Call state filter below the Active calls heading.
- Choose All, Dialing, Ended, Holding, IVR, Queueing, Ringing or Talking.
- Check that the list shows calls in the selected state. Select All to remove the state filter.
Review a call
The list shows Txn UUID, Type, Caller, To, Inbox, Current user, Start at, Queued at, Wait duration and State.
Call actions
- Barge: join the conversation between the caller and agent.
- Monitor: listen to the conversation between the caller and agent.
- Whisper: speak to the agent only.
- Force hangup: end the call.
Outbound transactions are available in Call history.