Communication Hub: Calls - Callback Request
Written by B3Networks Academy
Updated at June 30th, 2023
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Table of Contents
Overview
All the callback requests from your customers will be displayed in this tab.
Name |
Description |
|---|---|
TXN UUID |
Transaction UUID of the callback call |
Incoming TXN UUID |
Transaction UUID of the original customer's call |
Incoming Caller ID |
Customer's number |
Contact Number |
The number that the customer has left for a callback request |
Queue |
The queue handles the callback request |
Registered At |
The timestamp when a callback leaves successfully |
Queued Duration |
The duration from when a callback leaves successfully until the callback is triggered |
State |
- Queueing: The request has been placed in queue and will be processed as soon as an agent is available
- Talking: Agent and Customer are talking
|
Demonstration
