Clear billed amount for postpaid account
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
For partners using our billing system
By default, the system will automatically add payments for the awaiting-payment invoices that enable auto-allocation. However, for those invoices that disable this feature, you will have to manually assign payments to them in order to mark them as paid and clear debt for your customer account.
Check this link to know how to assign payment to an awaiting-payment invoice
For partners not using our billing system
If you do not use our billing system (no Invoice app enabled), in order to clear the billed amount for your customer account, please follow the steps below:
1. Add new payment
In order to add a new payment, please follow the step below:
- Go to the Finance app
- Choose Payment tab
- Click + New Payment
- Fill in the necessary information:
- Customer name
- Amount
- Received date
-
Payment information
- Method
- Reference
- Invoice #
- Remark
- Create
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/02/14/0b625dc5-b0f5-4a4a-8dc4-8fe4e30d6425/57c619d7-9dae-44ed-95fd-6e682bcd4121.gif)
2. Assign the payment to a customer account
In order to allocate a payment, please follow the step below:
- Select the added payment
- Click the Eye icon
- Choose the Pencil icon at Assigned Organization
- Search the organization
- Select the invoices
- Click Assign & Allocate
- Once done, you can go to the Customer app to check if the billed amount is cleared.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/02/14/d0506fa5-9371-40f5-89da-d586f397fa1c/02bde163-7847-4a4c-ad22-b00f8275d548.gif)