Submit Diagnostic Report
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
When you encounter an issue with the Desktop app, users can submit a Diagnostic report for the Technical team to investigate further.
Mac
In order to do so, please follow the steps below:
- Go to your b3works app, and click the b3works tab on the top left corner.
- Choose Preferences
- Select:
- Submit Log - To send a Diagnostic report to the Technical team
- View Log - To download a Diagnostic report
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/17/1b15a99f-541d-4b3f-ab39-36ebe166fa03/9f421975-14e6-448e-b068-de999c701625.gif)
Windows
In order to do so, please follow the steps below:
- Go to your b3works app, click the [...] icon on the top right corner.
- Choose Settings
- Select:
- Submit Log - To send a Diagnostic report to the Technical team
- View Log - To download a Diagnostic report
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/3e56ad93-b4f6-43d1-9782-e0202af4537f/2361c7b3-fff3-4b91-933b-c588277978b5.gif)