Basic Workflow Templates
Written by B3Networks Academy
Updated at May 27th, 2023
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Table of Contents
Users can import one of the following workflow templates into the Auto Attendant Configuration page and edit the information accordingly.
Go to Configuration > Edit > Click the 3-dot icon > Import(only support .json file)
Template 1: Office hours (Auto-attendant Press Key Flow)
Incoming call => Welcome Message => Select option (#1 sales or #2 support) => Forward to different numbers =>
- If Press 1, transfer to Number 1 => Miss call => Voicemail
- If Press 2, transfer to Number 2 => Miss call => Transfer to Number 2
Template 2: Office Hours (Call Hunting Flow)
Incoming Call => Forward to Number 1 => Forward to Number 2 => Forward to Number 3 => Miss Call => Voicemail
Template 3: Office Hours (Ring All Flow)
Incoming Call => Forward to 4 Number 1 => First to Pick up => Miss Call => Voicemail
Template 4: After Office Hours (Voicemail Flow)
Incoming Call => Voicemail
Template 5: Public Holiday (Separate Open & Close Flow)
Incoming call => Welcome Message => Select option (#1 support or #2 sales) => Forward to different numbers =>
- If Press 1 => Transfer to support line (Open): Number 1
- If Press 2 => Transfer to sales line (Closed) => Miss Call => Voicemail
Demonstration:
