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Table of Contents
Users can import one of the following workflow templates into the Auto Attendant Configuration page and edit the information accordingly.
Go to Configuration > Edit > Click the 3-dot icon > Import(only support .json file)
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/6bbd01ce-42da-436c-a9aa-df7f94688bda/1c8ca634-bc6d-4850-afd5-59e353254313.png)
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/f266f0c3-eb6d-40e9-8338-d55cfa49ca46/31a579e0-c36e-426f-9ac4-86ad8c5986d2.png)
Template 1: Office hours (Auto-attendant Press Key Flow)
Incoming call => Welcome Message => Select option (#1 sales or #2 support) => Forward to different numbers =>
- If Press 1, transfer to Number 1 => Miss call => Voicemail
- If Press 2, transfer to Number 2 => Miss call => Transfer to Number 2
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/549fa4f2-5217-4cf3-a066-be858f060525/cd94f5ba-6c4f-4eb2-b0e9-a5cdf6244fc0.png)
Template 2: Office Hours (Call Hunting Flow)
Incoming Call => Forward to Number 1 => Forward to Number 2 => Forward to Number 3 => Miss Call => Voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/744bbf7f-e9f9-4573-a62d-8cbcbcdd39f8/b655f66b-466d-4e36-b2e6-06945d1e43bb.png)
Template 3: Office Hours (Ring All Flow)
Incoming Call => Forward to 4 Number 1 => First to Pick up => Miss Call => Voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/092df225-cca3-4763-9056-fb82bc645fd6/0d758521-1bed-4f86-b6d9-e1b6d8d040a7.png)
Template 4: After Office Hours (Voicemail Flow)
Incoming Call => Voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/70a8bb58-0e64-4dec-b9f6-e9c0f08de1e6/1399aa05-1a41-482f-a7ae-f48c90ae06ec.png)
Template 5: Public Holiday (Separate Open & Close Flow)
Incoming call => Welcome Message => Select option (#1 support or #2 sales) => Forward to different numbers =>
- If Press 1 => Transfer to support line (Open): Number 1
- If Press 2 => Transfer to sales line (Closed) => Miss Call => Voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/08/09/98e39a65-f48b-4453-b4fb-32e5b7e18ea8/f4c2219d-f058-4ca6-b567-f9eab7b1c5d0.png)
Demonstration:
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/07/15/36e7c51c-45fd-40e6-94aa-b89aedc15a71/cc34b56d-28a7-43fb-a741-4b7b4cabed79.gif)