Set Up Public Holiday and Working Hours
Written by B3Networks Academy
Updated at December 9th, 2024
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Table of Contents
By default, working hours are set to 24/7. If you customize working hours, all hours that aren't included in working hours are considered after working hours.
Public Holiday
There are 2 options available to set up Public Holidays according to specific requirements of an organization.
- Follow Default holiday: Incoming calls to the Auto Attendant number will follow the organization's default public holiday flow.
- Customize holiday: Incoming calls to the Auto Attendant number will follow the customized holiday flow.
Important Note:
- Auto Attendant public holiday overrides Organization’s default public holiday.
- Custom Holiday is not a recurring event. It will only be applied for the appointed date.
To set up Public Holiday for your organization, follow the steps below:
- Go to Auto Attendant
- Select a flow
- Select Working Hours tab
- Select option for Public Holiday:
- Follow default holiday
- Customize holiday
- Select Public Holiday by country
- Toggle ON Custom Holiday
- Select the existing options from the dropdown list
- Click Save.
Note:
If choosing None, the Auto Attendant flow will have no Public Holiday.
Set Up Work Time
To set up Work Time, follow the steps below:
- Go to Auto Attendant
- Chose the flow that you want to set up
- Go to Working Hours
- Select the Time Zone for your organization
- Auto Attendant Public Holiday will follow the Working Hours Timezone configured for each Auto Attendant, rather than the organization's default timezone.
- Set up your working hours
- Save
Notes:
- Working hours must be set accordingly. The system will determine and run the call flow based on the time/date the call is received.
- The default setting of working hours for the newly created Auto Attendant flows will be 24/7.
- To set a Default Public Holiday for the whole organization, click here.
- To set a User's Public Holiday, click here.
