Using Dialing Codes
Written by B3Networks Academy
Updated at August 30th, 2024
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Table of Contents
System Dialing Codes
Unlocking enhanced functionality for non-access portal users, our system dialing codes offer a streamlined method for configuring call forwarding and adjusting status settings through IP Phones
Requirement
- The user is assigned a Bizphone extension with the IP Phone license
- The user is not allowed to access the Web Portal
- The devices must already be registered (can receive and make outgoing calls normally)
Prefix
The prefix is not editable and it will follow the default prefix:
- Enable Call forwarding: *5 + number + #
- Disable Call Forwarding: *50#
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Transfer call to Extension, Phone Number or Group:
- To transfer the call to another destination, press ##2 + number + #
- To cancel the current call transfer, press ##3#
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To Update the Status:
- *71 = Change Status to Available
- *72 =Change Status to Busy
- *73 = Change Status to Offline
- *74 = Change Status to Away
Note:
If the users want to use the dialing code for mobile & desktop device, they should remove the # from syntax of dial code and press call button to apply.
Call Monitoring
Supervisors can monitor call of their agents using dialing codes.
- To Barge-in a call, press * 6 + 1 + Extension key + #
- To Monitor a call, press * 6 + 2 + Extension key + #
- To Whisper in a call, press * 6 + 3 + Extension key + #
The default prefix *6 cannot be changed. If the user wants to use the dialing code fro mobile and desktop device, the should remove the # from syntax of dial code and press the call button to apply.
Example:
An agent with extension number #100 is on a call with the customer and supervisor with extension number #200 wants to do the call monitoring, the supervisor will dial as below
- To Barge-In a call: *61100#
- To Monitor a call: *62100#
- To Whisper in a call: *63100#