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Connect Call Recording to Direct Line

Written by B3Networks Academy

Updated at August 29th, 2024

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Table of Contents

Demonstration:

To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose number of concurrent calls matches the number of concurrent calls of the Direct Line, which is 2. 

  • For example, if you connect a Call Recording subscription to a Direct Line, that Call Recording subscription must have 2 concurrent calls. 

To connect Call Recording to Direct Line, follow the steps below:

  1. Click Assign now at the vacant subscriptio
  2. Select the Direct Line subscription to be recorded > Save
  1.  Click the gear icon to configure
  2. Configure and Save

Demonstration:

direct line call recording

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