Create Template

To create and send an RCS campaign, the first step is to create a campaign template. Follow the steps below to create a campaign template:

• Navigate to Templates section by clicking on the Templates button. 

• Click on New template.

• Fill in the following template information:
  • Input Template name (1-80 characters) 

    

  • Choose type: 
    • Text only - Select Text Only if the campaign message contains only text (no images, videos, or rich media).
      • Character Limit: The message content supports a maximum of 3,072 characters. 

        

    • Rich card - Select a Rich Card message if the campaign contains one media file (either a picture or a video). It allows combining media with text for a richer customer experience.
      • Media – Required
        • Accepts image or video.
        • Maximum file size: 100 MB.
      • Title Text – Optional.
        • Character limit: 0–200 characters.
      • Description Text – Optional.
        • Character limit: 0–2000 characters 

• Enable Fallback SMS Message to automatically send an SMS if the recipient’s device is not RCS capable.
  • Character limit: 10,251 characters.
  • Requires an active SMS add-on license.
• Click Save as Draft if the user still wants to edit the template (Optional).
• Click Request Approval if the user has completed the template and wants to request admin approval.

Manage Template

To view the list of actions that you can perform on a template, click on the 3 dots. Available actions for Draft templates are:

• Edit
• Request approval
• Duplicate (Make a copy of the template, but the name will be “Copy of + {Template name}”. Status of the
• Duplicated template will be Draft).
• Delete

Available actions for Approved templates are:

• Duplicate (Make a copy of the template, but the name will be “Copy of + {Template name}”. Status of the
• Duplicated template will be Draft).
• Delete