Introduction to Channel Management
Written by B3Networks Academy
Updated at October 23rd, 2024
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Table of Contents
Channel Management is used to configure the workflow of your Omni channel conversations. This tab supports to route the incoming conversation via a Channel to different Inboxes according to the customers' needs.
Prerequisites
- Base license: Phone System
- Addon license: Contact Center
- Role: Owner/Admin
Navigation
- Go to Phone System
- Change view to System view
- Open the drop down list of Omnichannel tab
- Select Channel tab
- Filter by Type
- Live Chat
- User can search via UUID or Name
- Refresh button to refresh the page
- User can click on Create button to create a new channel
Column Description
| Column Name | Description |
| UUID | Channel UUID (click to copy) |
| Name | Name of the Channel |
| Type | Type of channel created |