Contact
Written by B3Networks Academy
Updated at May 24th, 2026
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Table of Contents
The Contact menu is to support the following use cases:
- Company Blacklist/Whitelist
Elements
| Element | Description |
|---|---|
| Search bar | Type a phone number or partial number to filter the list in real time. |
| Import button | Upload a CSV file to bulk-import phone numbers and their Allow/Block settings. |
| Export button | Download the current list as a CSV file for backup or editing offline. |
| + Add button | Open the Add Number dialog to manually add a single phone number with its settings. |
| Number column | Displays the phone number in international E.164 format (e.g. +6567678998). |
| Voice column | Shows the Voice call status for the number: Allow, Block, or None. |
| SMS column | Shows the SMS status for the number: Allow, Block, or None. |
| Fax column | Shows the Fax status for the number: Allow, Block, or None. |
| Last Modified column | Timestamp of the most recent change to this entry (YYYY-MM-DD HH:MM format). |
| Edit icon (pencil) | Appears on row hover. Opens the Edit Number dialog to modify the entry's settings. |
| Delete icon (trash) | Appears on row hover. Deletes the entry from the list (requires confirmation). |
Permissions
The Contact page is controlled by the Contact Permission Group.
- Owner has full access to the Contact > Company Blacklist/Whitelist
- Admin must be granted permission by Owner to access Contact > Company Blacklist/Whitelist
- Member cannot access Contact > Company Blacklist/Whitelist.
Company Blacklist/Whitelist
Owner / Admin (granted permission) can view Company Blacklist/Whitelist
Company Blacklist/Whitelist will be provided to Organisation without Licence. The Company Blacklist/Whitelist is divided into different mediums:
- Voice (Outbound call)
- SMS (Outbound SMS)
- Fax (Release soon)
There are 3 options:
- Blacklist
- Whitelist
- None
Adding Numbers
- Click Add button
- Select Country flag for country code
- Input number <Area code><Phone Number>
- Voice
- None
- Whitelist
- Blacklist
- SMS
- None
- Whitelist
- Blacklist
- Fax
- None
- Whitelist
- Blacklist
- Add
Import Number/ Export Number
- Users can Import a list of numbers and their status in Company Blacklist/Whitelist.
- They can create a CSV file by downloading a sample file, follow the template and then upload the number list.
- Click Export to download of the current blacklist/whitelist configuration as a CSV file.
File template
Status Values
| Status | Meaning |
|---|---|
| Allow | The number is whitelisted for the channel. Calls/SMS/Fax to or from this number are permitted. |
| Block | The number is blacklisted for the channel. Calls/SMS/Fax to or from this number are blocked. |
| None | No rule is set for the channel. Default platform behaviour applies. |