Audit in Contact

Updated at November 13th, 2024

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Table of Contents

Overview Permission Group Data Filter Options Audit Tab Column Details: Retention Period

Overview

Audit tab in Contact Application under License Model is a section or feature that logs and displays a record of activities or changes made within the application.

The primary purpose of the Audit Tab is to provide a transparent and detailed history of interactions, modifications, or updates related to contacts or data within the application.

Permission Group

Owners can access the Audit Tab in the Contact Section
Admins who are granted Contacts permission group can access the Audit tab in the Contact section

You can set different filters on data, which include:

Date Range
- Today
- Yesterday
- Last 7 days
- Last 30 days
- Last 1 year
- Specific Date time (Start date - End date)
Search by Affected Object or Details
Filter by Action
Filter By Actor
- All
- System
- Remote Support
- Actor Names

Audit Tab Column Details:

Option	Description
Date & Time	Display timestamp of the action
Affected Object	Display the target object of the action
Action	Display the actions of actors within the Phone System All Add Company Blacklist/Whitelist Add Personal Whitelist Delete Company Blacklist/Whitelist Delete Personal Whitelist Edit Company Blacklist/Whitelist Edit Personal Whitelist
Actor	If it’s done by Identity >> Display Name If it’s done by the System >> Display word System If it’s done via Remote Support >> Display word Remote Support - Name e.g. Remote Support - Aimee Hoang
IP Address	If it’s done by Identity >> Display IP Address If it’s done via Remote Support >> Display IP Address
Details	Show detailed actions of the actors within the organization

Retention Period

The retention period in which users can see the audit logs is 1 year.
If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.

examination audit review audit contact audit in contact permission group owner admin data filter audit tab column column details action actor ip address

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