Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • License Model - CPaaS Solution Answers
  • Contact

Audit in Contact

Written by B3Networks Academy

Updated at November 13th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Billing & Invoices Organization Connect CPaaS - DNC Security Policy
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Overview Permission Group Data Filter Options Audit Tab Column Details: Retention Period

Overview

Audit tab in Contact Application under License Model is a section or feature that logs and displays a record of activities or changes made within the application.

The primary purpose of the Audit Tab is to provide a transparent and detailed history of interactions, modifications, or updates related to contacts or data within the application.

Permission Group

  • Owners can access the Audit Tab in the Contact Section
  • Admins who are granted Contacts permission group can access the Audit tab in the Contact section

Data Filter Options

You can set different filters on data, which include:

  • Date Range
    • Today
    • Yesterday
    • Last 7 days
    • Last 30 days
    • Last 1 year
    • Specific Date time (Start date - End date)
  • Search by Affected Object or Details
  • Filter by Action
  • Filter By Actor
    • All
    • System
    • Remote Support
    • Actor Names

Audit Tab Column Details:

Option

Description

Date & Time

Display timestamp of the action

Affected Object

Display the target object of the action

Action

Display the actions of actors within the Phone System

  • All
  • Add Company Blacklist/Whitelist
  • Add Personal Whitelist
  • Delete Company Blacklist/Whitelist
  • Delete Personal Whitelist
  • Edit Company Blacklist/Whitelist
  • Edit Personal Whitelist
     

Actor
  • If it’s done by Identity

     >> Display Name

  • If it’s done by the System

     >> Display word System

  • If it’s done via Remote Support

    >> Display word Remote Support - Name

  • e.g. Remote Support - Aimee Hoang

IP Address
  • If it’s done by Identity

      >> Display IP Address

  • If it’s done via Remote Support

     >> Display IP Address

Details

Show detailed actions of the actors within the organization

Retention Period

  • The retention period in which users can see the audit logs is 1 year.
  • If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.
examination audit review audit contact audit in contact permission group owner admin data filter audit tab column column details action actor ip address

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Contact

If you are a Service Provider, you belong here. ♡

© B3NETWORKS

Data Policy

Service Level Agreement

Expand